Refund Policy

Last updated: January 27, 2025

1. Overview

At AutoRunner.ai, we strive to provide excellent service and customer satisfaction. This refund policy outlines the circumstances under which refunds may be granted for our AI-powered browser automation and testing services.

2. Subscription Refund Policy

Individual Plan ($29.99/month)

  • 7-Day Money-Back Guarantee: Full refund if canceled within 7 days of first subscription
  • Pro-rated refunds: Not available for monthly subscriptions
  • Unused service: No refunds for unused portions of the current billing cycle

Company Plan ($999/month)

  • 14-Day Money-Back Guarantee: Full refund if canceled within 14 days of first subscription
  • Pro-rated refunds: Available in exceptional circumstances at our discretion
  • Free trial: No charges during trial period

3. Eligible Refund Scenarios

Refunds may be granted in the following situations:

  • Service Unavailability: Extended service outages exceeding 24 hours
  • Billing Errors: Incorrect charges or duplicate payments
  • Technical Issues: Persistent technical problems preventing service use
  • Accidental Subscription: Unintended subscription activation (within 7 days)
  • Misrepresentation: Service significantly differs from advertised features

4. Non-Refundable Scenarios

Refunds will not be granted for:

  • Change of mind after the guarantee period
  • Failure to cancel before renewal
  • Violation of Terms of Service
  • Misuse or abuse of the service
  • Third-party payment processor fees
  • Requests made after 30 days from the charge date
  • Partial month usage after the guarantee period

5. Refund Process

To request a refund, please follow these steps:

  1. Contact Support: Email [email protected] with your refund request
  2. Provide Information: Include your account email, subscription details, and reason for refund
  3. Review Process: We will review your request within 2-3 business days
  4. Decision: You will receive notification of approval or denial
  5. Processing: Approved refunds are processed within 5-7 business days

6. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

  • Credit/Debit Cards: 3-5 business days
  • PayPal: 1-2 business days
  • Bank Transfer: 5-7 business days

Note: Processing times may vary depending on your financial institution.

7. Cancellation vs. Refund

Please note the difference between cancellation and refund:

  • Cancellation: Stops future billing but no refund for current period
  • Refund: Returns money for eligible charges as per this policy
  • Account Access: Continues until end of current billing period after cancellation

8. Chargebacks

We strongly encourage contacting our support team before initiating a chargeback with your bank or credit card company. Chargebacks may result in:

  • Immediate account suspension
  • Additional processing fees
  • Difficulty resolving the issue amicably

9. Service Credits

In some cases, we may offer service credits instead of monetary refunds:

  • Extended service for equivalent value
  • Credits applied to future billing cycles
  • Upgrade to higher tier service

10. Exceptional Circumstances

We may consider refunds outside this policy for exceptional circumstances:

  • Medical emergencies
  • Natural disasters
  • Business closure due to unforeseen circumstances
  • Other extraordinary situations at our discretion

11. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Continued use of our service after changes constitutes acceptance of the new policy.

12. Contact Information

For refund requests or questions about this policy, please contact us:

  • Email: [email protected]
  • Subject Line: "Refund Request - [Your Account Email]"
  • Response Time: 2-3 business days
  • Website: https://autorunner.ai